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LEAN OFFICE 2010
CHASING PERFECTION TO CATCH EXCELLENCE


24 & 25 March 2010, Istana Hotel, Kuala Lumpur

Participants in this workshop will acquire skills which will assist them in:

  • Comprehending how Lean concept can be effectively applied in an office
  • Strategising efficient customer-oriented services, concentrating in QUALITY, DELIVERY and COST
  • Performing each task broadly and consistently from INPUT to PROCESS, and to OUTCOME
  • Matching resource with demand
  • Repositioning layout and physical organisation of work
  • Making important workload and performance information visible as much as possible
  • Recognising bottom-line benefits from Lean Office by measuring value and achieving results

 

“Perfection is not attainable. But if we chase perfection, we can catch
excellence.” Vince Lombardi (1913 – 1970) Hall of Fame football coach

Organisations are being driven to improve efficiency and lower costs throughout front and back office operations. The implementation of Lean office can improve the efficiency of office marginally by as much as 90% in some cases. As Lean is to get rid of hidden and often-overlooked activities which are actually quite wasteful in terms of time and money.

The improved flow of processes results in both direct and indirect cost advantages to the organisation. As such huge improvements are the outcomes of Lean which involves reviewing processes, makings suitable changes and implementing a revised process.

This 2-day intensive workshop utilises team-based problem solving activities to identify root cause, apply solution to eliminate the cause, create standard work, validate effectiveness of the solution and implement sustainability measures. Trainer will use the most creative and interactive methods such as games, simulation, and case studies, to immerse the participants to understand how and when to apply ‘Lean’ skills in their workplace.

 

Members click here to learn more...

 

 

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