CompTIA A+ OVERVIEW

CompTIA A+ certified professionals are proven problem solvers. They support today’s core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today’s digital world.

JOB ROLES
  • Service Desk Analyst
  • Help Desk Tech
  • Technical Support Specialist
  • Field Service Technician
  • Associate Network Engineer
  • Data Support Technician
  • Desktop Support Administration
  • End User Computing Technician
  • Help Desk Technician
  • System Support Specialist
ABOUT THE EXAM

CompTIA A+ is the preferred performance-based qualifying credential for technical support and IT operational roles. A+ certified professionals identify issues and problem solve more effectively than those without certification. CompTIA A+ supports the ability to connect users to the data they need to do their jobs regardless of the devices being used. In order to receive the CompTIA A+ certification, candidates must pass two exams: Core 1 (220-1001) and Core 2 (220-1002). Successful candidates will have the skills to:

  • Support basic IT infrastructure, including endpoint management, advanced device connectivity troubleshooting, and basic networking.
  • Configure and support PC, mobile and IoT device hardware, including components, connectors, and peripherals.
  • Implement basic data backup and recovery methods and apply data storage and management best practices.
  • Demonstrate baseline security skills for IT support professionals, including detecting and removing malware, addressing privacy concerns, physical security, and device hardening.
  • Configure device operating systems, including  Windows, Mac, Linux, Chrome OS, Android, and iOS, and administer client-based as well as cloud-based (SaaS) software.
  • Troubleshoot and problem solves core service and support challenges while applying best practices for documentation, change management, and the use of scripting in IT support.

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